What your subscription includes.

Service and prices

US$49 per month or US$399 per year as a recurring subscription. Stripe shows the exact amount and any applicable tax before you pay. Each purchase binds a business name, Google review link and private feedback email. Changing those details after payment needs support; color changes are available in the studio.

You download an SVG or print a 5 × 7 inch sign. You arrange printing; no physical item is shipped. Test the printed QR with a phone before using it. New paid signs use a subscription-controlled link. Shared demo URLs provide a demonstration, and do not deliver visitor feedback.

Visitors choose a rating, then either a Google review or, when the business has supplied a feedback email address, a private email draft. The same configured choices are available at every rating. The visitor must press Send in their own email app to deliver private feedback. ReviewGate does not store visitor feedback, post Google reviews, remove reviews or guarantee reviews or revenue. Scan analytics, a CRM and a stored feedback dashboard are not included.

Billing, cancellation and access

Subscriptions renew automatically until canceled. Manage or cancel securely in Stripe, using the original billing email. Cancellation scheduled for the end of a paid period keeps access until that period ends. Hosted QR access stops when the subscription is no longer active and paid, or when access is suspended. A printed code remains visible after access ends.

After payment, return to the studio to print your sign and keep its private purchase recovery link. New purchases also receive a setup email at the billing email, subject to delivery and the support queue. Use Already subscribed? on the home page to restore with the original purchase return URL or Checkout Session ID. Do not share recovery links, card details or passwords in support messages.

For refunds, duplicate charges, billing disputes or purchase recovery, email kevin@reviewgatehq.com. A person reviews those requests. Request a full refund within 14 days of your initial payment or 7 days of a renewal. See the published terms for service-failure remedies and full details. An automated reply does not approve a refund, cancel billing or alter your account. This information does not limit any mandatory rights that apply to your purchase.

Customer support

Recognized routine questions receive an automated answer based on the current product instructions. The worker checks the dedicated inbox approximately every 15 minutes, subject to provider availability and daily limits. Some direct inbox answers arrive as a separate service email with a Re: subject. Unrecognized questions, sensitive requests and uncertain send results are flagged for a person. There is no promised response time or guarantee that every question can be answered automatically.

Privacy information

K and I Real Estate LTD (К енд И Риъл Естейт ООД), UIC 204404871, Lazur Blv. 107, Floor 4, 8000 Burgas, Bulgaria operates ReviewGate and handles its business and support records. Contact kevin@reviewgatehq.com about your information.

We process the business name, Google review URL and public business contact email you supply to configure and deliver the service. Shared demo links contain those settings. Paid settings and billing references are stored with Stripe; unfinished checkout settings are held privately for recovery. The public paid feedback page displays the business settings but never the buyer's checkout credential.

Stripe processes payments and billing contact details. Vercel hosts the website, operational logs and private recovery/support records. Google Workspace and Instantly handle support emails and replies. For business outreach, Apify collects public business listings and website contact information, and Instantly verifies contacts and handles sending and opt-outs. A contact can be obtained from the business website or a public listing. Reply no thanks to stop outreach; that address is placed on a suppression list.

We use service and payment details to fulfil the subscription, support information to answer and investigate requests, limited technical records to operate and secure the service, and public business contacts for relevant business introductions. Replies use fixed product answers; no external language model receives your support message. We do not sell your support messages or use visitor feedback to train a model.

Support audit records contain the sender, subject, message identifiers, answer category and outcome; they do not copy the full email body. Completed audit records older than 30 days are removed during daily maintenance and when subsequent items are processed. A minimal record of attempted purchase setup-email delivery is retained separately to prevent sending the setup message again after audit cleanup. Unresolved support and uncertain sends remain for investigation. Billing records, mailbox messages and collected source records have separate provider retention; contact us for a retention or deletion request. Purchase configuration is retained to restore the service. Contact-verification results are held privately for seven days of usable evidence, with expired working records removed during daily maintenance. Private daily operational snapshots support recovery and are removed after a seven-day retention window; a snapshot can briefly retain an audit entry after its removal from the working ledger. Restored email work starts paused pending reconciliation. Some providers process data outside the EU; contact us for details of the relevant processing and transfer arrangements.

Visitors' ratings and private feedback text stay in their browser until they choose Google or their own email app. Those services then handle the submitted content. The app uses browser session storage for the purchase flow. Fonts are served from ReviewGate itself; opening the studio does not fetch fonts from Google. Hosting providers receive normal technical request information such as IP addresses. No advertising or scan-tracking feature is installed in ReviewGate.

Contact us to request access, correction, deletion, restriction or portability where applicable, or to object to business outreach. We may need to verify identity securely before disclosing information. You can also complain to a data protection supervisory authority, including Bulgaria's Commission for Personal Data Protection. Statutory retention and other applicable rights are assessed by a person.

Seller

K and I Real Estate LTD · К енд И Риъл Естейт ООД · Bulgaria · UIC 204404871
Lazur Blv. 107, Floor 4, 8000 Burgas, Bulgaria
kevin@reviewgatehq.com

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